About Us Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 500 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.The opportunity We are seeking an exceptional customer service professional, who has excellent interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment. You will provide a friendly and welcoming accessible barrier free service to our clients. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support with experience of using Titanium is essential.This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt welcome in greeting our clients and offering seamless administrative support to ensure efficient operations, working across, Primary Care Services, General Practises, Dental, and additional service offerings.This role is a Max term 0.4 EFT (2 days) parental leave cover October 2026 role based in at 17 Clarke Street Lilydale, the roster is for 8 hours shifts on Tuesday and Friday reporting to the Customer Service Manager. Our workplace culture is vibrant and we offer opportunities for career progression, work life balance and flexible working.What you will be doingKey ResponsibilitiesAssist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services delivered What you will bring The skills and experience you will bring to this role as the successful candidate you will have: Key Selection CriteriaA passion to deliver an exceptional customer service engagement with all customersEngaging warm personality, emotional intelligence, with the ability to quickly build rapportExcellent administration skills, organised with strong attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentExperience in using Microsoft Office Suite & Titanium essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical.Compliance Requirements:National Police Check, Working with Children CheckEvidence of the right to work in Australia and a valid Driver’s Licence. Attributes we value:Strong customer service skillsStrong communication and interpersonal skillsHigh level of cultural sensitivity and awarenessCommitment to continuous quality improvementA willingness to learn new skillsEffective time management and prioritisation skillsWell-developed presentation and written communication skillsDemonstrated behaviours consistent with AccessHC values Access Health and Community Culture and BenefitsAt Access Health and Community, we offer more than just a fulfilling career—we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits, fostering opportunities for personal and professional growth, a sense of purpose, and true belonging. Our culture is built to promote success and fulfillment, empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters. The position encompasses an extensive range of benefits:Supportive and values-based culture and engaged workforceCulture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsFocus on staff wellbeing and health - Employee Assistance Program (EAP)Commitment to ongoing professional development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave loadingGenerous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefitsWhy join Us?Be part of a leading health and community organisation driving innovative changeA unique opportunity to make a lasting impact on community health servicesWork in a supportive, values-driven team environmentA rewarding role in a dynamic organisation with a mission-driven cultureEnjoy flexible work settings across the eastern suburbsAccess professional development opportunitiesMake a genuine difference in the lives of people and communitiesThe chance to work with passionate professionals dedicated to improving livesApply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna. Lefevre@accesshc.org.au Applications close DATE: 15th December 2025Access Health and Community is an equal opportunity employer committed to providing an inclusive working Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner. Position Description AUDRingwood3134